Privacy Policy

Last updated: August 2, 2026

At XNL HOME, we value your privacy and want you to feel comfortable when shopping with us.

This Privacy Policy explains, in clear terms, what personal information we collect, why we collect it, how we use it, who we may share it with, and the choices and rights available to you.

XNL HOME operates this online store and its related services, features, content and tools (collectively, the “Services”). Our store is powered by Shopify, which provides the technology that allows us to offer these Services to you.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek and European data protection laws.

What Personal Information We Collect

The information we collect depends on how you interact with XNL HOME.

When we refer to “personal information”, we mean information that identifies you or can reasonably be connected to you. Information that has been anonymised or de-identified so that it can no longer reasonably identify you is not considered personal information.

We may collect the following types of information:

  • Contact information, such as your name, email address, telephone number, billing address and shipping address.

  • Payment information, such as payment method, transaction details and payment confirmation information. Payment information may be processed by our payment providers.

  • Account information, such as your username, password, account preferences and security information.

  • Shopping and transaction information, such as products you view, add to your cart or wishlist, purchase, return, exchange or cancel.

  • Information you provide when contacting us, for example when you contact customer support or send us a question.

  • Device and technical information, such as your browser, device type, network connection, IP address and similar identifiers.

  • Usage information, such as how you browse and interact with our website and Services.

How We Collect Your Information

We may receive personal information in several ways.

Information you provide directly

You may provide information to us when you:

  • make a purchase;

  • create or manage an account;

  • contact us;

  • request customer support;

  • return or exchange a product; or

  • otherwise interact with our Services.

Information collected automatically

When you use our website, certain technical and usage information may be collected automatically through cookies and similar technologies.

This may include information about your device, browser, IP address and the way you use our website.

Information from service providers and partners

We may also receive information from companies that help us operate our business, such as:

  • Shopify;

  • payment processors;

  • fulfilment and delivery providers;

  • analytics providers;

  • technology providers; and

  • marketing or business partners.

How We Use Your Personal Information

We use personal information only where it is reasonably necessary to operate, protect and improve our Services.

To process and manage your orders

We may use your information to:

  • process payments;

  • confirm and fulfil orders;

  • arrange shipping;

  • process returns or exchanges;

  • manage your customer account;

  • remember your preferences; and

  • provide features related to your purchases.

To improve your shopping experience

We may use information about how you interact with XNL HOME to understand what our customers find useful and to improve our website, products and Services.

This may include providing recommendations based on products you have viewed or purchased.

Marketing and advertising

We may use your information to send you marketing or promotional communications, where permitted.

We may also use information about your activity on our website to help make advertising and product recommendations more relevant to you.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Even if you unsubscribe from marketing communications, we may still contact you about important matters such as your account, purchases or orders.

Security and fraud prevention

We use personal information where necessary to:

  • protect customer accounts;

  • provide secure shopping and payment experiences;

  • detect and investigate fraud;

  • prevent illegal or malicious activity; and

  • protect our website, customers and business.

If you create an account with us, please keep your password and account details confidential and do not share them with others.

Customer support and communication

We may use your information to respond to your questions, provide customer support and maintain our relationship with you.

Legal and regulatory requirements

We may use or disclose personal information where reasonably necessary to:

  • comply with applicable laws;

  • respond to valid requests from courts, regulators, government agencies or law enforcement;

  • investigate or manage legal disputes;

  • enforce our terms and policies; or

  • protect our rights or the rights of others.

Legal Basis for Processing Personal Information

Under the GDPR, we process your personal information based on the following legal grounds:

• Performance of a contract: We process your information when necessary to complete your orders, process payments, arrange delivery and provide customer support.

• Legal obligation: We process certain information where required by law, including accounting and tax obligations.

• Consent: We process your information when you choose to subscribe to marketing
communications or when consent is required for certain cookies or similar technologies.

• Legitimate interests: We may process information where necessary to improve our Services, protect our business, prevent fraud and ensure the security of our website.

Cookies and Similar Technologies

Like many online stores, we use cookies and similar technologies to operate and improve our website.

Cookies can help us:

  • remember your preferences;

  • understand how visitors use our website;

  • keep certain website features working correctly;

  • improve performance and functionality; and

  • support relevant advertising and marketing.

You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before placing nonessential cookies on your device. Please keep in mind that blocking certain cookies may affect how some parts of our website work.

Because our store is powered by Shopify, Shopify may also use cookies and similar technologies as part of providing its services.

When We Share Personal Information

We do not disclose your personal information without a reason.

However, we may share information with trusted third parties where this is necessary to operate our business or provide our Services.

These may include:

  • Shopify, which powers our online store;

  • payment processing providers;

  • shipping and fulfilment providers;

  • cloud hosting and IT providers;

  • analytics providers;

  • customer support providers;

  • marketing and advertising partners; and

  • other companies that provide services to us.

These providers may process information only as necessary to provide their services, subject to their own legal and privacy obligations.

We may also share information:

  • when you ask or authorise us to do so;

  • when necessary to deliver a product or service you requested;

  • with companies within our corporate group or affiliates, where applicable;

  • in connection with a merger, acquisition, restructuring, financing, sale or similar business transaction; or

  • when required by law or necessary to protect our Services, customers or legal rights.

Our Relationship With Shopify

Our online store is hosted and supported by Shopify.

Shopify processes certain information about how you access and use our store so that it can provide and improve its services.

Information you provide through our store may therefore be transmitted to or processed by Shopify and other service providers. Some of these organizations may operate in countries outside the country where you live.

Shopify may also process information from your interactions with XNL HOME together with information from your interactions with other Shopify merchants in order to provide certain enhanced Shopify services.

For some of these activities, Shopify is responsible for the processing of your personal information and for handling requests relating to that processing.

You can learn more through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our website may contain links to websites, social networks or services operated by third parties.

Once you leave our website, the privacy and security practices of those third parties apply.

We encourage you to review their privacy policies before providing personal information.

XNL HOME is not responsible for the privacy, security, accuracy or content of third-party websites that we do not operate or control.

Information you choose to publish publicly or semi-publicly through social networks or other platforms may also be visible to other people.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and, where appropriate, delete the information.

We do not knowingly sell or share personal information belonging to individuals under the age of 16 where those concepts apply under applicable privacy law.

How We Protect Your Information

We take reasonable measures to protect the information entrusted to us.

However, no website, online service or method of transmitting information over the internet can guarantee absolute security.

For this reason, we recommend that you avoid sending particularly sensitive or confidential information through unsecured communication channels.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

How long we retain information may depend on factors such as whether we need it to:

  • maintain your account;

  • complete or support an order;

  • provide our Services;

  • meet legal, accounting or regulatory obligations;

  • resolve disputes; or

  • enforce our agreements and policies.

Your Privacy Rights

Depending on where you live, privacy laws may give you certain rights regarding your personal information.

These may include the right to:

Access your information

You may be able to request information about the personal data we hold about you.

Correct your information

You may be able to ask us to correct inaccurate or incomplete personal information.

Delete your information

You may be able to request deletion of certain personal information we hold about you.

Receive or transfer your information

In certain circumstances, you may be able to request a copy of your information in a portable format or ask us to transfer it to another organisation.

Manage marketing communications

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Additional Rights for Users in the EEA and UK

If you live in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under applicable data protection laws.

These may include:

  • the right to object to certain types of processing;

  • the right to request that processing be restricted; and

  • the right to withdraw your consent where our processing is based on consent.

Withdrawing consent does not affect processing that was lawfully carried out before your consent was withdrawn.

Some privacy rights are subject to legal limitations and may not apply in every situation.

We may also need to verify your identity before completing certain requests.

You may appoint an authorised representative to submit a request on your behalf where permitted by law. In such cases, we may request evidence of that authorisation and may still need to verify your identity.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and respond.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

If you are located in the EEA, you can find information about the relevant supervisory authorities through the European Data Protection Board.

International Data Transfers

Because we use international technology and service providers, your personal information may sometimes be stored or processed outside the country where you live.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we use recognised legal mechanisms where required, such as:

  • an adequacy decision; or

  • the European Commission's Standard Contractual Clauses or equivalent UK safeguards.

These mechanisms are designed to provide an appropriate level of protection for personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

For example, we may make changes when:

  • our Services change;

  • our business practices change;

  • we introduce new technology or providers; or

  • legal or regulatory requirements change.

When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date above.

Where required by law, we will also provide additional notice.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise one of your privacy rights, please contact us:

Email: info@xnlhome.com

For the purposes of applicable data protection legislation, unless stated otherwise, XNL HOME is the controller of your personal information.